What service areas do you cover?
We proudly serve the Dallas-Fort Worth metroplex and its surrounding areas. Whether you’re traveling locally or need transportation to nearby regions, we’re here to help. If you’re unsure whether we cover your specific area, just give us a call.
How do I make a reservation?
Booking your ride is easy! You can reserve your vehicle by:
Calling us directly at +1 469-937-1680
Emailing info@blacktitanpro.com
Our customer support team is available 24/7 to assist with your booking and any special requests.
What vehicles are available in your fleet?
Our luxury fleet features top-of-the-line vehicles. Our current flagship model is the 2024 Cadillac Escalade ESV, known for its spacious interior, advanced technology, and unparalleled comfort.
What are your service rates?
Our starting rate is $125.00 from DFW to DFW Metro. For additional routes, hourly rates, or customized quotes, please contact us via phone or email. We believe in transparent pricing with no hidden fees.
What forms of payment do you accept?
We accept major credit cards, debit cards, and other electronic payment methods to make your booking process as smooth as possible. For any special payment arrangements, please reach out to our customer support team.
What is your cancellation policy?
We understand that plans can change. Cancellations made well in advance are free of charge. However, last-minute cancellations may incur a fee. Please review the specific terms provided during your booking or contact us directly for details.
Are your drivers licensed and insured?
Absolutely. All our drivers are fully licensed, insured, and undergo comprehensive background checks along with regular training. Your safety and comfort are our top priorities.
Do you provide airport transportation?
Yes, we offer dedicated airport transportation services. Our drivers are trained to handle flight schedules, ensuring timely pickups and drop-offs. Simply provide your flight details when booking to help us coordinate your ride.
Are your vehicles wheelchair accessible?
Yes, we offer wheelchair-accessible vehicles upon request. Please let us know your specific requirements when booking, so we can ensure the right vehicle is reserved for you.
How can I contact customer support or file a complaint?
If you have any questions, concerns, or feedback, please contact us directly at +1 469-937-1680 or email info@blacktitanpro.com. Additionally, if you need to file a formal complaint, you can reach out to the City of Dallas Transportation-for-Hire division by dialing 3-1-1. We take all feedback seriously and are committed to resolving any issues promptly.